We finally got our RV back home as you can tell from the previous post, and called La Mesa RV in Tucson on Thursday, November 1, 2007. Even though we had not purchased our RV from them, they scheduled us for repairs on November 2, 2007. What a pleasure to deal with an organization that addressed our concerns with such professionalism and attention to the customer. Joseph was our Service advisor. He and the service technician, Ed, had all the repairs we had requested completed in a matter of hours.
As I mentioned when I started this Motorhome Saga, it's not just the manufacturer you need to do research on, but the purchasing dealership as well. I will add to that, do your research on the Service facility too.
We would highly recommend La Mesa RV in Tucson, Arizona as one of the best we have dealt with! Thank you La Mesa of Tucson!! You have restored our confidence in Service. We wish we had dealt with you on the purchase end too. We live and we learn.
What we have learned is to not give up on service just because you have a bad experience with one service location. Keep searching and you will find that there are people out there that are interested in excellence and professionalism. When you find them... hang onto them and recommend them to your friends and associates!
We are once again happy RV'ers looking forward to "Roughing it Smoothly" in our Phaeton!
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