Our first and second motorhomes were Vogues which was has since been bought out by Featherlite and Vogue is unfortunately no longer in production. They were both absolutely beautiful and a joy to own.
Our third motorhome was a Dynasty which was bought slightly used. We liked that one also, but ended up redoing the interior as we learned after owning it for awhile that the previous owners had been full timers and the wear and tear on the RV showed.
Our fourth motorhome was a Country Coach Intrigue which was the love of our life. It was beautiful and well laid out and performed with very few problems.
With age comes a lot of things, and one of them is that as one gets older, it becomes more and more difficult to maneuver a 40' RV.
We made a difficult decision to look for something a little bit shorter and a lot more maneuverable.
We spent six months looking online at different manufacturers, different floor plans, and different dealerships. We looked at new and pre-owned vehicles. We decided we wanted something that someone else had not owned, which meant narrowing down the new field to new motorhomes.
We looked at several options in a new motorhome with hyper critical eyes and decided we needed to lower our expectations or shell out mega bucks. This should have been a no brainer, but it was agonizing for both of us as we had become really spoiled in our expectations of excellence in manufacturing.
Finally, after reading a lot of complaints online from people who bought new motorhomes from different manufacturers and finding nothing bad about the Tiffin company and only good reviews about them, we decided to purchase a 2008 Phaeton. Going with Tiffin was not our mistake. Our mistake was in not checking out the dealership before purchasing the Phaeton.
We did a pre-inspection of the motorhome and had 6 things that needed minor repairs done before we took delivery.
We picked up our "Baby" on October 3rd even though only three of the requested repairs were completed. The dealership wanted to close out their fiscal month and assured us that we could bring it back for the additional repairs that had been requested. On October 8th, we took it back to the dealership and it has been there ever since. Now you would think that them being a dealership that they would know what to do and do it in a timely manner, but Noooooooooooooooo that would be too simple and make too much sense.
We have title to a motorhome that has been at the dealership longer than it has been in our possession and we still have no firm date when they are going to be finished with it.
Am I ticked? You bet I am! Hindsight is always a beautiful science.
Had we known it was going to take this long to get the repairs done, we would not have taken possession of it and given them our Country Coach until the repairs were completed. This was stuff that needed to be done whether we purchased it or someone else did.
My advise to anyone considering purchasing an RV is to check out the manufacturer of course. But more importantly..... check out the dealership! They are the ones you are going to have the long term relationship (or not) with over the life of ownership of your RV.
I have never seen so much incompetence and lack of communication from any business.
We have to keep calling them to find out what is going on. They have lied to us and nothing ticks me off more than that.
If someone doesn't know something, I would rather have them tell me "I don't know, but I will find out for you as soon as possible" than to lie to me and tell me they are doing something that they aren't doing.
They said they contacted Tiffin by email on October 3rd and hadn't heard back from them.
I emailed Tiffin about the issue in question and had a response the very next day. Now being a dealership you would think they could pick up the phone and call for the information they needed.... but again ... Nooooooooooooooooo that would make too much sense!!
Hopefully one day we will actually have our Phaeton available to us to use.
For it being a midline RV (not the most expensive but not the cheapest) it is beautiful in it's appearance, and it did handle nicely on our trip home and back up to the dealership. I think we are going to enjoy owning it IF we ever get it back in our possession again.
If that happens, I will post photos of it and let ya'll know how we really like it!
Well, I can post a photo of it here that I took while I was cleaning it. That's another story... it should have been spotless when we took possession of it, but it wasn't. I had to clean it top to bottom... there was grease on the tiled floor grout which had to be removed with a toothbrush....I could go on and on, but I won't.. .suffice to say, the dealership did a lousy job of detailing it. But such as it is, here it is.. .
Will be back with continuing stuph if we ever get to take a trip in this! I think we're going to like it once we are able to use it.
Again.... if you're thinking about purchasing an RV.... CHECK OUT THE DEALERSHIP FIRST!
They can make or break your enjoyment, and this one definitely broke ours. We are disappointed, disgusted, discouraged and downright angry.
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